Robert Steen

Robert Steen of Patois Tea Room at Sausmarez Manor has been nominated for the Customer Service award, sponsored by DWA.

‘Nothing appears to be too much trouble for him,’ said his nominator, Steve Parks.

‘An example would be when he’d run out of something, and my wife wanted it in particular, so he went out and got it.

‘He always remembers names – people like being called by their names, not mister, not sir.

‘It’s noticeable that he comes over and talks to us, it’s amazing he finds the time – or he makes the time, I should say.’

Steve tries to go to the tea room every week, and recommends Robert’s lovely toasted gache.

‘He goes the extra mile. When you get good service and good coffee, you go back. It’s repeat business. He entices you to go back,’ he said.

Robert was touched and overwhelmed with his nomination for a job he continues to ‘immensely enjoy’.

‘I’m thrilled to bits. It’s the icing on the cake since the success of the TV show,’ he said, referring to the Channel 5 series Jersey and Guernsey, which took TV viewers straight to Sausmarez Manor and Robert’s cafe there.

Other Finalists

Alice Dodd

Alice Dodd, who runs the Puffin & Oyster at Grand Havre, has been nominated for the Customer Service award, sponsored by DWA.

Amy Bishop

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Brandon Le Gallais and Romeo Nascimento

Iceland employees Brandon Le Gallais and Romeo Nascimento have been nominated for the Customer Service award, sponsored by DWA.

Co-op Locale Vazon

The Co-op Locale Vazon has been nominated for the Customer Service of the Year award, sponsored by DWA.

CT Plus bus drivers

The ‘first-class’ CT Plus bus drivers have been nominated for the Customer Service award, sponsored by DWA.

Dave Wilson

Dave Wilson has been nominated for the Customer Service award, which is sponsored by DWA.

Dennis Nalda

Dennis Nalda has been nominated for the Customer Service award, which is sponsored by DWA.

Gabriel Martinez-Martin

Gabriel Martinez-Martin has been nominated for the Customer Service award, sponsored by DWA.

Guernsey Mobility

'Hassle-free’ Guernsey Mobility and Ian Tonks have been nominated for the Customer Service award, which is sponsored by DWA.

J Dorey Installations

J Dorey Installations has been nominated for the Customer Service award, which is sponsored by DWA.

Jamie Marsh

Jamie Marsh has been nominated for the Customer Service award, sponsored by DWA.

Jan Guillou and Emma Topley

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Jason Hamon

Jason Hamon has been nominated for the Customer Service award, sponsored by DWA.

Kim Marquis

Kim Marquis has been nominated for the Customer Service of the Year award, sponsored by DWA.

Kirsty Murphy and Dawn Collins

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Longue Hougue Recycling Centre

Longue Hougue Recycling Centre has been nominated for the Customer Service award, which is sponsored by DWA.

Lydia Tedde

Lydia Tedde has been nominated for the Customer Service award, which is sponsored by DWA.

Megan Jackson

Megan Jackson has been nominated for the Customer Service award, sponsored by DWA.

Mike Hawdon

Mike Hawdon, a member of the team at Boots in the centre of St Peter Port, has been nominated for the Customer Service award, which is sponsored by DWA.

Samantha Barry and Joanna Simmons

Samantha Barry and Joanna Simmons have been nominated for the Customer Service award, sponsored by DWA.

Sarah Langlois

Sarah Langlois has been nominated for the Customer Service award, sponsored by DWA.

The Carpet Doctor

The Carpet Doctor has been nominated for the Customer Service award, which is sponsored by DWA.

The Iris Freight CI Team on the Chieftain V

The Iris Freight CI Team on the Chieftain V has been nominated for the Customer Service award, sponsored by DWA.

Tuesday Williams

Tuesday Williams has been nominated for Customer Service of the Year award, sponsored by DWA.