Robert Steen

Robert Steen has been nominated for the Customer Service of the Year

Rob ‘nothing is too much trouble’ Steen has been nominated for his exemplary customer service.

Despite it being his eighth nomination since 2016, when Pride of Guernsey was first established, he was no less enthusiastic.

‘I’m thrilled, I’m absolutely cock-a-hoop,’ he said.

‘We do our best to look after people, and I’ve got so many friends from the business now.’

Rob said that he has known some of his customers for years, and now they bring their own children to wherever Rob has set up shop.

He started the Patois Tea Room, found in the grounds of Sausmarez Manor, in between lockdowns during the Covid-19 pandemic.

At Rob’s tea-room, there is ‘always the warmest of welcomes, no matter what the weather or how busy he is,’ said his nominator Phil Collinson.

‘He is a champion of all things Guernsey, and is a walking, talking information centre to tourists, and in fact locals too.

‘Local produce is served always with a smile and stories of old – this award would be just deserved for Robert.

‘Nothing is too much trouble should be his middle name.’

Other Finalists